Return & Refund Policy

At SSV Mart, your satisfaction is our priority. We aim to make grocery shopping smooth, but if there’s ever an issue, we’re here to help.

1. 

Return Eligibility

You can request a return or refund if:

• You received damaged, expired, or wrong items.
• An item is missing from your order.
• Perishable items were spoiled or not up to standard upon delivery.

❌ We do not accept returns for:

• Items that are opened, used, or not in original condition.
• Fresh produce and dairy after delivery unless there’s a quality issue.
• Products returned after 24 hours of delivery (unless under exceptional cases).

2. 

Return/Replacement Window

• You must raise a return request within 24 hours of receiving the order.
• Contact us through:
  
• 📞  8975214135
• 📧 Email: [Insert Support Email]
• 💬 WhatsApp/Chat (if applicable)
• 
  

3. 

Refund Process

If eligible, we offer refunds in the form of:

• Store credit (wallet/coupon) for quick use.
• Original payment method (processing may take 3–7 working days depending on your bank/payment provider).

4. 

Order Cancellation

• You can cancel the order before dispatch without any charges.
• If the order is already dispatched, cancellation may not be possible.
• In case of non-availability of items, we will issue an automatic refund.

5. 

How to Request a Return or Refund

Please provide:

• Order ID
• Product Name & Image (if damaged)
• Reason for return/refund
• Bank or payment details (for direct refund if applicable)

6. 

Delivery Issues

• In case of non-delivery, please notify us within 24 hours.
• If our records show successful delivery but you did not receive it, we’ll investigate thoroughly before processing any compensation.